Privacy Policy

About Us

So Fresh N' So Clean Express Laundry Services ("we", "our", or "us") operates a laundry pickup and delivery service based in Alexandria, Louisiana, serving Central Louisiana.

Information We Collect

When you use our app or place an order, we collect the following personal information:

• Name — to identify your order and communicate with you
• Email address — for order confirmations, invoices, and account management
• Phone number — for SMS pickup and delivery notifications
• Home or service address — for laundry pickup and delivery logistics
• Order details — services selected, preferences, and scheduling

How We Use Your Information

We use your information solely to:

• Process and fulfill your laundry orders
• Send order confirmations, invoices, and status updates via SMS or email
• Communicate pickup and delivery schedules
• Provide customer support
• Improve our services

Payment Processing

All payments are processed securely through Square (squareup.com). We do not store your credit card number, CVV, or full payment details on our servers. Square handles all payment data in accordance with PCI-DSS standards.

You may review Square's privacy policy at squareup.com/legal/privacy.

We Do Not Sell Your Data

We do not sell, rent, or share your personal information with third parties for marketing purposes. Your data is used exclusively to operate our laundry service.

Notifications

With your permission, we may send you SMS or email notifications about your order status (e.g., pickup confirmed, out for delivery, delivered). You can opt out at any time by contacting us or updating your preferences in the app.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us at the phone number or website listed above.

Children's Privacy

Our service is not directed to children under the age of 13. We do not knowingly collect personal information from children.

Contact Us

If you have any questions about this Privacy Policy or your data, please contact us: